Privacy policy

Last updated 17 September 2026

This explains what personal data Pawget collects, why, who sees it and what you can ask us to do with it. We handle personal data in line with Malaysia's Personal Data Protection Act 2010.

1. Who is responsible

Pawget, the operator of the Pawget app in Malaysia, decides how the data described here is used. Questions, requests and complaints: Me → Contact us in the app, or support@pawget.co.

2. What we collect

Account: your name, mobile number and, if you give it, your email address.

Pets: name, type, breed, size, date of birth, a photo if you add one, and care reminders you set.

Bookings and payments: what you booked, when, with which shop, the amount, payment status and refunds. Our payment provider handles the payment itself — we receive a confirmation, never your card, bank or wallet credentials.

Messages: the notes you add to a booking and anything you send us through Contact us.

Device and app: approximate location while the app is open (only if you allow it), your push-notification token if you enable notifications, the app version and device platform, and error and usage information that helps us fix problems.

3. Why we use it

To create and manage your bookings and pass the necessary details to the shop you booked; to take payment and process refunds; to send booking confirmations, reminders, drop-off and pickup codes, and payment receipts; to answer your support messages; to show shops near you; to keep the platform safe and prevent fraud and abuse; to meet our accounting and legal obligations; and, in aggregate form that does not identify you, to understand and improve the service.

4. Who we share it with

The merchant you book: your name, mobile number, pet details and any note you add — they need these to care for your pet. They see your bookings with them, not with other shops.

Service providers acting for us: our payment provider (to take payment and send refunds), our SMS and email providers (to send codes and confirmations), the push-notification service, and our cloud hosting provider, whose Malaysian region stores our data.

Others only where required: the authorities or our advisers where the law requires it or to protect someone's safety or our legal rights.

We do not sell your personal data, and we do not share it for someone else's advertising.

5. Location

Location is a convenience, never a requirement. If you allow it, we read an approximate position while the app is open so we can sort shops by distance and centre the map. We do not track you in the background and we do not store a history of where you have been. You can decline or withdraw the permission in your phone's settings and still use every part of the app — you can also type a town or area on the Discover map instead.

6. Notifications

If you enable notifications we send you messages about your own bookings: confirmed, starting soon, ready for collection, cancelled, payment received. You can turn these off in your phone's settings at any time. We will not send you marketing push notifications without asking you first.

7. How long we keep it

Booking, payment and refund records are kept for as long as we need them for accounting, tax and dispute handling. Your profile and pet details are kept while your account is open. Support messages are kept while the matter is open and for a reasonable period afterwards. When you ask us to close your account we delete what we are not required to keep.

8. Keeping it safe

Data is encrypted in transit, passwords and one-time codes are stored hashed, access to production data is limited to the people who need it and administrator actions are logged. Your session on this device can be locked behind your phone's fingerprint or face unlock from Me → Quick unlock. No system is perfect, so please use a screen lock on your phone and tell us immediately if you think your account has been used by someone else.

9. Your rights

You can delete your account yourself at any time from Me → Delete account: we remove your name, phone number, email, photos and pets, and keep only the anonymous booking and payment records that shops and our accounts are required to hold. You may also ask us to: give you a copy of the personal data we hold about you; correct anything inaccurate; delete data we are not required to keep; stop using your data for a particular purpose; or withdraw a permission you gave. Ask from Me → Contact us or at support@pawget.co and we will respond within 21 days. You can also complain to the Personal Data Protection Commissioner in Malaysia.

10. Children

Pawget is for adults. We do not knowingly collect data from anyone under 18. If you believe a child has created an account, contact us and we will remove it.

11. Changes

If this policy changes, the date at the top changes with it and material changes are announced in the app.